Q: How do I make changes to my order?
A: At Mellow Sleeper, we ship out our orders to you as soon as possible. Because of this, changes to your shipping address and payment can not be made to your order. However, we can update your contact information. If you need to make changes to your email or phone number, please contact us and we will update it for you.
Q: What if I need to cancel my order?
A: Typically, you have one day after your order is placed to cancel it. If you need to cancel your order, please contact us and we will see what we can do, but we can not guarantee that we will be able to successfully cancel your order.
Q: What if I am unsatisfied with my product?
A: We want to make sure our customers are 100% satisfied with our service. If you have a negative experience for any reason, we offer a 30-day money back guarantee. Just contact us and we will initiate a return.
Q: When will I receive a reply after I contact Mellow Sleeper?
A: We will send you a response ASAP, typically within 24-48 hours.
Q: Why doesn't the price in checkout match the price in my cart?
A: Up until checkout, product prices will be displayed in your country's currency. However, due to security reasons, all orders are processed in USD at the most recent exchange rate available. We apologize for any confusion.
Q: Has my order been dispatched yet?
A: Orders are generally dispatched within 7-12 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just incase it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us at email@example.com and we can give you real time information on whether your order has been dispatched or not.
Q: When will my order arrive?
A: Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 8 to 20 business days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. More information about shipping & delivery can be found here.